Yes! You can book for a variety of events as advertised in our ‘Stay with us’ section or page here , using a card payment.
An account is created at the time of booking online, so you may access your booking details at any time, as well as pay your balance.
Please make sure to use an email you have access to and use often.
Yes! We offer most bookings with the option of a 50% deposit.
The deposit option will end approximately 4 weeks prior to the event.
Yes! We’re now accepting payments with AMEX.
Want to camp next to friends?
We do our best to place friends together.
We pitch all structures by size and type (e.g., a 5x5m Bell Tent can be next to another 5x5m Bell Tent). A 12ft Yurt would be ‘as close to’ as possible.
How to request a next-to location:
At the time of booking, use the notes section to simply quote the full name of the lead booker you wish to be next to.
If you’re part of a large group, just give us the name of the one person you’d most like to be next to.
Forgot to add your ‘Next to’ note at the time of booking?
Submit your request via ‘My Account or email no later than four weeks before the event date.
Please note: While we endeavour to accommodate all “next-to” requests, due to unforeseen logistics, we cannot guarantee your final location.
Yes! The website sends an automated email after a successful payment to the email you provided.
Please check your spam if you do not see this email immediately.
Please save this email for future reference, and reply to this email with any queries, or, if you booked with a deposit, pay the balance.
If you cannot find an email from bookings@greenyurts.co.uk
First, please check your junk box or any other email filtering system, e.g. Gmail ‘updates’ or others.
Contact bookings@greenyurts.co.uk with the same email you used for the booking, and we’ll check for any typos or issues and reissue a copy.
If you have booked with Green Yurts for Big Feastival, please check via the dedicated website and specific Booking & Payments info here
No. Green Yurts provides only accommodation; festival or event tickets are not included.
Please ensure you and all your guests have purchased the necessary tickets directly via the official festival or event vendor.
You have two easy ways to pay your outstanding balance, without a reminder email.
Click the payment link found in your original or most recent booking email.
Log in to your account to view your booking details, then click ‘pay now’.
As a last resort, we will issue a payment reminder shortly before the deadline, which includes the same payment link.
The deadline for your balance payment is stated in the ‘Partial Payments’ section of your booking email.
As a reminder, please see below.
30.04.26 – Farm-Fest
31.05.26 – Love Supreme Festival
11.06.26 – Origin UK Festival
31.05.26 – The Game Fair
30.06.26 – Pride on The Park
07.07.26 – MotoGP
06.06.26 – Houghton Festival | 2nd Installment is flexible – Latest date: 06.07.26
06.07.26 – Houghton Festival | Final Installment
31.07.26 – Big Feastival
31.07.26 – CarFest
31.07.26 – The Long Road
31.07.26 – The End of The Road
You may pay your balance at any time using the payment link in your original or most recently updated booking email.
Alternatively, you may log in to your account to view your order and click ‘pay’.
We will only issue a payment reminder if payments are overdue.
Important: We don’t cancel or resell unpaid bookings. If your plans change and you can no longer attend, you must contact us immediately to formally cancel.
Yes! It’s possible to use a different card when paying for the balance payment.
Once your balance is paid, you’ll receive a payment confirmation email. Please keep this email for your records.
Green Yurts will send you all the final details you need for your arrival no later than one week before the event starts.
In the meantime, please check the event or festival website for important information on:
Travel and directions
Parking
Prohibited items
If you have booked with a full payment or have successfully paid your balance, we’ll generally contact you no later than 1 week before the event to provide details to find us at the event.
If you have booked with a deposit, we will issue a balance payment reminder if you have not made the balance payment by the deadline.
Please update your booking at least four weeks before the event to ensure we have enough stock to fulfil your request, and availability permitting.
Please note that any updates to your booking within the 4 weeks before the event are subject to availability and, if feasible, may incur an admin charge.
To make changes to your booking (e.g., updating the bed layout, upgrading furnishings, adding guests, or increasing the tent size), you should visit your ‘My Account’ page to submit your request.
Alternatively, reply to your original booking email and include details of the new booking type required.
Remember to check the dedicated bookings beforehand. This will allow you to view the new price and details so you are aware of any change in cost.
Please check the new price and details of the type of booking via the dedicated event page so you know the difference in cost where applicable.
If you have paid with a deposit and are yet to pay the balance, we will add the additional amount to your balance, payable by the deadline.
If you paid your booking in full and need to pay an additional amount, we will need to issue a separate payment link to cover the extra cost.
Because of the delivery and build time required for each event, any updates to your booking within the 4 weeks before the event are subject to additional logistics and stock availability; therefore, we recommend updating your booking within this timeline to avoid disappointment.
If you need to cancel, please get in touch with bookings@greenyurts.co.uk to discuss your options given the timeline.
As a reminder, please take a look at our Booking Policy here.
If you need to downgrade your booking – please contact bookings@greenyurts.co.uk for your options considering the timeline.
We’ll have a team on-site to help with any issues that we have in our control during the outdoor events, and aim to resolve them during your stay.
We pride ourselves in the provision of quality temporary pop-up accommodations. Should you have any concern regarding your Room or other facilities that we make available, we encourage you to speak to our staff as soon as possible, and in any event, no later than the last day of your stay with us. You agree that if you did not bring such a concern to our staff in accordance with the sentence above, then we are entitled to conclude that everything is satisfactory and that you have no worries whatsoever.
If you would like to submit a complaint through the office, you can click here to use the form and reach a dedicated member.
Complaints will not be responded to via bookings@greenyurts.co.uk or any other direct email.
We’re always striving to improve. If you would like to provide any feedback about your stay, please use the form here to share your thoughts and suggestions.
Select the festival or event you’re interested in for all options and further FAQS. Don’t forget to sign up if the bookings have yet to open!
