Yes! You can book for a variety of events as advertised in our ‘Stay with us’ section or page here , using a card payment.
Yes. Please create an account to access your booking information easily.
Please make sure to use an email you have access to and use often.
My account
Yes! We offer most bookings with the option of a 50% deposit until closer to the event date, with the balance payable as advertised per event.
Yes! We’re now accepting payments with AMEX.
Want to camp next to friends?
We do our best to place friends together if you are all booking the same type and size of structure (e.g., all 5x5m Bell Tents) in the same camping field.
How to request a next-to location:
During the booking process, add a note specifying the full name of the lead booker you wish to be next to.
If you’re part of a large group, just give us the name of the one person you’d most like to be adjacent to.
Please note: While we endeavour to accommodate all “next-to” requests, due to unforeseen logistics, we cannot guarantee your final location.
Yes! The website has an auto email after a successful payment, which will be sent to the email you have provided.
Please check your spam if you do not see this email immediately.
Please save the email for all future reference and reply via the same email for any queries.
If you cannot find an email from bookings@greenyurts.co.uk
First, please check your junk box or any other email filtering system, e.g. Gmail ‘updates’ or others.
Contact bookings@greenyurts.co.uk with the same email you used for the booking, and we’ll check for any typos or issues and reissue a copy.
If you have booked with Green Yurts for Big Feastival, please check via the dedicated website and specific Booking & Payments info here
No. Green Yurts only provides accommodation; no festival or event tickets are included.
Please ensure you and all your guests have purchased the necessary tickets directly via the official festival or event vendor.
You have two easy ways to pay your outstanding balance:
Click the payment link found in your original or most recent booking email.
Log into your account and process the payment there.
We’ll email you a payment reminder a few weeks before the due date. If you miss the deadline, we’ll send a final reminder a few days later.
Failure to pay the outstanding balance by the deadline will result in the loss of all funds paid to date. Formal cancellations must be submitted to us immediately.
The deadline for your balance payment is stated in the ‘Partial Payments’ section of your booking email.
As a reminder, please see below.
31.05.26 – Red Rooster Festival
31.05.26 – The Game Fair
31.05.26 – Love Supreme Festival 2025
07.07.26 – MotoGP 2026
07.07.26 – Houghton Festival 2025
31.07.26 – Big Feastival 2025
31.07.26 – The End of The Road 2025
31.07.26 – The Long Road 2025
First of all, you may pay your balance anytime using the payment link provided in your original or most recent updated booking email, including the payment link.
We will, however, issue a payment reminder email a few weeks before the deadline and then a few days after if the payments are overdue.
If you’ve changed your mind or can no longer attend, please get in touch asap to let us know, as we don’t cancel any unpaid bookings. Nor do we resell them.
You have two easy ways to pay your outstanding balance:
Click the payment link found in your original or most recent booking email.
Log into your account and process the payment there.
We’ll email you a payment reminder a few weeks before the due date. If you miss the deadline, we’ll send a final reminder a few days later.
Important: We don’t cancel or resell unpaid bookings. If your plans change and you can no longer attend, you must contact us immediately to formally cance
Yes! It’s possible to use a different card when paying for the balance payment.
Once your balance is paid, you’ll receive a payment confirmation email. Please keep this email for your records.
Green Yurts will send you all the final details you need for your arrival no later than one week before the event starts.
In the meantime, please check the event or festival website for important information on:
Travel and directions
Parking
Prohibited items
If you have booked with a full payment or have successfully paid your balance, we’ll generally contact you no later than 1 week before the event to provide details to find us at the event.
If you have booked with a deposit, we will issue a balance payment reminder if you have not made the balance payment by the deadline.
The deadline to update your booking is strictly 4 weeks before the event to make sure we have enough stock to update, and it is subject to availability at your update request.
Any updates to your booking within the 4 weeks before the event are subject to availability and, if feasible, may incur an admin charge.
To make changes to your booking (e.g., updating the bed layout, upgrading furnishings, adding guests, or increasing the tent size), you should first visit your ‘My Account’ page.
If you need further assistance with your update, please use one of these methods:
Complete the Booking Update Form.
Remember to check the dedicated event page beforehand. This will allow you to view the new price and details so you are aware of any potential change in cost.
Please check the new price and details of the type of booking via the dedicated event page so you know the difference in cost where applicable.
If you have paid with a deposit and are yet to pay the balance, we will add the additional amount to your balance, payable by the deadline.
If you paid your booking in full and need to pay an additional amount, we will need to issue a separate payment link to cover the extra cost.
Because of the delivery and build time required for each event, any updates to your booking within the 4 weeks before the event are subject to additional logistics and stock; therefore, we recommend updating your booking within the timeline to avoid disappointment.
If you’re looking to have two or more guests join you within 4 weeks of the event, if we have the availability, we recommend making a new separate booking as your existing booking will have already been prepared for delivery & build.
If you need to cancel, please get in touch with bookings@greenyurts.co.uk to discuss your options given the timeline.
As a reminder, please take a look at our Booking Policy here.
If you need to downgrade your booking – please contact bookings@greenyurts.co.uk for your options considering the timeline.
We’ll have a team on-site to help with any issues that we have in our control during the outdoor events, and aim to resolve them during your stay.
We pride ourselves in the provision of quality temporary pop-up accommodations. Should you have any concern regarding your Room or other facilities that we make available, we encourage you to speak to our staff as soon as possible, and in any event, no later than the last day of your stay with us. You agree that if you did not bring such a concern to our staff in accordance with the sentence above, then we are entitled to conclude that everything is satisfactory and that you have no worries whatsoever.
If you would like to submit a complaint through the office, you can click here to use the form and reach a dedicated member.
Complaints will not be responded to via bookings@greenyurts.co.uk or any other direct email.
We’re always striving to improve. If you would like to provide any feedback about your stay, please use the form here to share your thoughts and suggestions.
Select the festival or event you’re interested in for all options and further FAQS. Don’t forget to sign up if the bookings have yet to open!
