GREEN YURTS BOOKING POLICY
TERMS & CONDITIONS OF HIRE - FOR CONSUMERS
BOOKINGS & PAYMENTS
1. BOOKING
When you make a booking, we offer to hire ‘Boutique Camping’ from us for the dates stated on your booking reservation email (Booking Dates)
The ‘Boutique Camping’ for this purpose is a temporary accommodation space, usually in the form of a tent, yurt or other temporary structure and has the facilities that are applicable to the particular room type that you have chosen. Such facilities are as described on Our Website, and, where applicable, as stated on our invoice. Photos shown on Our Website are illustrative only and are not meant to be an exact representation of the Boutique Camping or facilities; we reserve the right to replace the room or facilities we provide to you with room or facilities that are at least equal to the standard of your chosen Boutique Camping type.
A binding agreement arises between us when we accept your deposit. You will receive a confirmation from us when this happens.
2. PRICE
The price you have to pay for your Boutique Camping is as set out on Our Website for your chosen type and Booking Dates, or, if different, as set out in writing from us to you (Price).
The Price we charged is in £ Sterling GBP and you agree to pay us in £ Sterling.
3. PAYMENT
To secure the booking, a deposit must be paid (Deposit).
The Deposit is generally 50% of the Price for the chosen type of room. The Deposit must be paid immediately at the time of booking.
The balance of the Price for your Room (Balance Outstanding) must be paid on the Final Payment Date specified on your booking.
Failure to pay the outstanding balance by the deadline will result in the loss of all funds paid to date. Formal cancellations must be submitted to us immediately.
4. CHANGES TO BOOKING
Where applicable, you can just change your booking, such as Package, Size type, or number of guests, within the maximum you’d like. Changes to Booking Dates and Room type are subject to availability. If the price for the new Package, Size type, or number of guests exceeds the Price for your old booking, you agree to pay the excess amount immediately. If the price for the new Package, Size type, or number of guests is less that the Price for your old booking, you agree that no refund for the difference is payable by us, unless otherwise agree in writing.
CANCELLATION POLICY
5a. CANCELLATIONS
You or we may cancel bookings, subject to the following:
Leadbookers may cancel or downgrade their online booking by providing clear written notice (letter or email) to us at any time prior to the booking check-in date.
In the event of a Cancellation, we will refund the amount paid to date, subject to the following deductions based on the length of notice of cancellation for the check-in date.
(i) Up to 8 weeks / 56 days before 10%
(ii) 4-8 weeks before 50%
(iii) 4 weeks before deposits are non-refundable
(iiii) You must inform us of your request to cancel or downgrade by email to bookings@greenyurts.co.uk for all online bookings.
This policy is not waived for personal health reasons, issues with travel, COVID-19 or pandemic-related issues, illnesses, injuries, accidents OR deaths for yourself or others. We advise taking out our travel and/or event insurance.
If you need to cancel, please visit the My Account page and submit your request via the form.
5a. DOWNGRADES
You or we may cancel bookings, subject to the following:
Leadbookers may cancel or downgrade their online booking by clear notice in writing (letter or email to us) at any time prior to the booking check-in date.
In the event of a Downgrade, we will charge a fee, subject to the following deductions based on the length of notice of the downgrade request before the check-in date. The downgrade fee will be added to your balance due, or retained where applicable.
(i) Up to 8 weeks / 56 days before 10%
(ii) 4-8 weeks before 50%
(iii) 4 weeks before deposits non refundable
(iiii) You must inform us of your request to cancel or downgrade by email to bookings@greenyurts.co.uk for all online bookings.
This policy is not waived for personal health reasons, issues with travel, COVID-19 or pandemic-related issues, illnesses, injuries, accidents OR deaths for yourself or others. We advise to take our travel and or event insurance.
If you need to downgrade please visit the My Account page and submit your request via the form.
5c. CANCELLATIONS BY US
We reserve the right to cancel your booking should there be insufficient demand overall for the accommodation at the particular location or for such other reasons as we think necessary. Subject to other provisions in the terms and conditions, if we do cancel the booking, we will refund your payment in full and you acknowledge that we have no further liability to you by way of compensation or otherwise. We will endeavor to give you reasonable notice should this be the case to minimize any inconvenience to you.
LIABILITY
6. YOUR RESPONSIBILITY
You agree that the booking is not to be authorised for resale, or the offering for resale, of any booking is strictly prohibited. Any booking identified as a subject of such a transaction—whether completed or attempted—shall be summarily cancelled at the sole discretion of the provider, without liability or prior notice to the holder.
You agree that you are bound by any restrictions or rules that may apply to your chosen room type. These rules are generally specified on Our Website as part of the event / festival description or as part of the description of each particular room type. You must comply with the direction of our staff regarding the application of these rules and anything in connection with your Room or your stay with us. Failure to comply with our reasonable direction may result in us asking you to leave our site.
You agree to use the tent/yurt or other structure and our facilities responsibly.
You agree to behave in a civilised manner while you are on our site. We do not tolerate any abuse to fellow guests or staff. Any behaviour contrary to good morals and public order may result in us asking you to leave our site immediately.
If we ask you to leave our site, you agree that we will not provide any compensation and that there will be no reimbursement for any amount that you have paid.
You agree that your personal belongings, including, but not limited to, clothing, jewellery, camera, phone, other electronic gadgets, are your sole responsibility at all times. You acknowledge that your Room is usually part of an outdoors camping facility, and may at times be exposed to the natural elements and weather; it is your responsibility to take the necessary precautions to secure and look after your personal belongings. We are not responsible for any loss or damages to your personal belongings.
You acknowledge that these terms and conditions apply to all persons (adult and children) covered by your booking or accompanying you. You are completely responsible for their actions and it is your duty to inform them of rules that are applicable to them.
7. FACILITIES GREEN YURTS PROVIDES
We may provide facilities in addition to your room. These facilities may include toilet, showers, power-point outlet, WIFI, canteen, restaurant. These facilities may be free of charge or may require additional cost depending on the location of the accommodation and your room type.
The provision of these facilities is at our complete discretion; whilst we will use our best endeavour to provide such facilities as advertised, we reserve the right to substitute them or to not provide them. No refund or compensation will be provided unless you have been changed specifically for that facility on your invoice.
We will use our best endeavour to ensure that our rooms and other facilities, where provided, are functional and suitable for its purpose, and are of a standard and quality that could be reasonably expected from a facility that is portable, temporary and usually field-based, and subject to the temperament of the weather.
Without limiting the generality of the above:
a) WIFI access. You agree to use the WIFI access responsibly and will not use it for illegal purposes, including, but not limited to, activities that may infringe copyright or other intellectual property rights. You acknowledge that the download and upload speed may vary from time to time due to network conditions, and that there is no guarantee of a minimum download or upload speed. Except where the WIFI access is downed for an extended period of time (i.e. more than 24 hours), we will not provide any refund of the amount paid to use the WIFI access.
b) Power-point outlet. You acknowledge that a field-based portable generator is used to generate the electricity and you use it at your own risk. They are generally suitable to power low power items only (e.g. charger for mobile phones, cameras). To the extent permissible by law, we disclaim all liability in connection with the use of the power-point outlet.
c) Toilets and Showers. Except where you are unable to use any of our toilets and showers for more than 24 hours due to them not being in working conditions, we will not provide any refund. If a refund is justifiable in the circumstance, we will determine the amount of the refund at our sole discretion.
8. WARRANTY
You must ensure your actions or omissions do not give rise to any loss or injury or breach of legal duty to members of the public. You agree to indemnify us and to keep us indemnified fully against all losses, actions, claims, proceedings, costs and damages and all legal costs or other expenses arising out of, or in connection with, any breach by you or your invitees of this duty.
All implied warranties, conditions and other terms concerning our provision of accommodation to you are excluded to the extent permitted by law.
CODE OF CONDUCT
To ensure safety, a stable power supply, and a pleasant experience for everyone, you must adhere to the following rules at all times within our accommodation and the wider glamping site:
Strictly Prohibited Items
Fire & Heating Hazards: Fires, stoves, portable heaters, other similar heating equipment, and candles.
High-Power Appliances: kettles, fridges, hair dryers, and other power-intensive equipment.
Note: Using high-power appliances can overload the system and cause a power outage across the entire campsite.
Unauthorised Structures: Gazebos, personal tents, or other external structures.
- Personal Camping chairs & tables are permitted and must be kept as close to your tent and away from the neighbours.
Site-Wide Rules
Smoking & Drugs: Smoking and the consumption of illegal drugs are strictly forbidden anywhere on our site, including inside your accommodation.
Additional Event Rules: Please review the specific event’s Prohibited Items List and general rules for further details on what is and isn’t allowed.
Booking & Legal Terms
No Sub-letting: You are not allowed to sub-let or rent out your accommodation to anyone else. If you do, your booking will be cancelled immediately without a refund. Furthermore, you must surrender all money received from subletting to us and cover any damages or legal claims resulting from it.
You agree not to solicit, hire, or entice away any of our employees or contractors during your stay or for one year after your agreement ends.
10. DAMAGES & LOSSES
If any items in your rooms (including the tent, its furniture and fittings) are damaged or missing during your stay with us, we will invoice you the cost of replacing the missing or damaged item(s) (Replacement Cost). If the Replacement Cost is less than or equal to £500, we will debit it to your credit or debit card automatically. In making a booking with us, you authorise us to debit your credit or debit card in such manner. We will send you an invoice detailing the cost so charged within 14 days of debiting your card. If the Replacement Cost exceeds £500, we will contact you first.
11. COMPLAINTS
We pride ourselves on providing quality temporary pop-up accommodations. Should you have any concerns regarding your Room or other facilities we make available, we encourage you to speak to our staff as soon as possible, and in any event within 3 days of the last day of your stay with us. You agree that if you did not bring such a concern to our staff in accordance with the sentence above, then we are entitled to conclude that everything is satisfactory and that you have no worries whatsoever.
If you would like to submit a complaint through the office, you can click here to use the form and reach a dedicated member.
Complaints will not be responded to via bookings@greenyurts.co.uk or any other direct email.
12. BANNED PERSON
We may, at our full discretion, and without needing to state any reasons, ban any person from attending our sites or staying in our accommodations (Banned Person).
A Banned Person must not make any booking under his or her name, or under the guise of another name, or be included as part of the booking of another group. We will cancel any such booking. In the event that a booking is cancelled under such a circumstance, we reserve the right to not provide any refund.
A Banned Person who enters our site will be asked to leave immediately.